FAQ

Frequently Asked Questions

1. What materials are used in your jewelry?  
We offer high-quality jewelry crafted from 925 sterling silver, stainless steel, gold plating, copper, and other durable materials.

2. Are your products hypoallergenic?  
Yes, most of our items are allergy-free and free from harmful metals like lead, nickel, and cadmium.

3. Do you ship internationally?  
Yes, we offer worldwide shipping. Shipping time and cost may vary depending on your location.

4. How long does delivery take?  
Delivery typically takes between 7–15 business days depending on the destination. Express options may be available at checkout.

5. Can I return or exchange an item?  
Yes, we accept returns and exchanges within 14 days of receiving your order. The item must be unused and in original packaging.

6. How do I track my order?  
Once your order is shipped, you’ll receive a tracking number via email to follow your package.

7. Do you offer gift wrapping?  
Yes, gift wrapping options are available. You can choose this during checkout.

8. How do I care for my jewelry?

To maintain shine and durability, avoid exposure to water, perfumes, and chemicals. Store in a dry place when not in use.

9. What payment methods do you accept?  
We accept major credit/debit cards, PayPal, and other secure online payment options.

10. How can I contact customer service?  
You can reach us through our contact form or email. We’re happy to assist with any inquiries or concerns Click Here.